Genghis Grill – Dallas, Texas
We first found the Genghis Grill in San Antonio while visiting SeaWorld, so when we found a Genghis Grill in Dallas, we were excited that to find one closer to home. We had a much different experience here however than we did at the San Antonio location that we visited.
At the Genghis Grill you basically create your own meal or “bowl.” You go through the line and pick the meat, vegetables, seasoning and starch that you want in your bowl (either rice or noodles). This time I opted for rice since I had chosen noodles the last time. My bowl consisted of shrimp, chicken and mixed vegetables as well as an egg. I chose the teriyaki sauce as well. My creation was quite delicious if I do say so myself.
The service at this location was different. First they had different bowls and a card to use when choosing your starch. This was much different than the San Antonio location. Our son also had the macaroni and cheese off of the menu, so it was up to the server to put that order in. Something happened and either she didn’t put it in or the kitchen was just really slow. Either way, Troy and I had fixed, received and almost eaten all of our food before our son’s food arrived. That meant that he really ate half of our food sharing because he’s 3 and was starving by the time his meal came. On top of that, they charged us for it when we both felt that it really should have been comped. There was no reason we had to wait that long for macaroni and cheese.
My one complaint about this restaurant is that the dining areas always seem a little small and cramped. The tables are definitely too small. Overall the restaurant was clean.
I would probably try a different location, but I don’t know if we’ll be back to this particular location again.
Val's review pretty much covers our experience at this restaurant entirely. While the food was good, I was really disappointed in the service overall and that really put a damper on my experience here.
I am sure we will be back to a Genghis Grill, but most likely not this location.